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CXone
by NICE inContact

“Enhanced QA Management Support Experience ”                                                                                      gartner contact center as a service in united states 2021 gartner contact center as a service in united states 2021 gartner contact center as a service in united states 2021 gartner contact center as a service in united states 2021 gartner contact center as a service in united states 2021 gartner contact center as a service in united states 2021 gartner contact center as a service in united states 2021

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NICE inContact vs Avaya NICE inContact vs Cisco
NICE inContact vs Amazon Web Services (AWS)

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Talkdesk

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by Talkdesk

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“Talk Desk solution has improved customer satisfaction!”

Great product, easy to onboard reps and simple to sign on at home or at office. We never missed a beat using talk desk when the pandemic struck. Metric and reports are used to effectively monitor performance and …

Talkdesk vs Avaya Talkdesk vs Five9 Talkdesk vs 8×8

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Vonage Contact Center (formerly NewVoiceMedia)
by Vonage
“Vonage are a proactive partner helping us to achieve our Contact Center goals”

The experience with Vonage CC from initial product discovery, building out a POC, negotiations on initial product features and costings were extremely well received from all aspects of our Technology and Operations team. …

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Vonage vs Five9
Vonage vs 8×8 Vonage vs NICE inContact
4.659 Ratings

Genesys Cloud – Genesys Cloud
by Genesys
“Moving to CCaaS has been very beneficial for our company”

Genesys Cloud has enabled our company to simplify our contact center technology stack while creating enhanced customer experiences into our contact centers. With functionality included within the platform, we have …
Genesys vs Avaya – Genesys vs NICE inContact – Genesys vs 8×8
4.640 Ratings

Five9 Virtual Contact Center (VCC)
by Five9
“Five9 – You can’t even Compare!”

I can’t say enough good things about this company. Five9 came to us in a true time of need and has helped us make leaps and bounds over the last few years. I’ve worked with a lot of “IT Helpdesk Centers” in my years, any …
Five9 vs NICE inContact Five9 vs Genesys Five9 vs Avaya
4.828 Ratings

the best gartner contact center as a service in united states 2021

Amazon Connect Amazon Connect
by Amazon Web Services (AWS)
“Call centre up and running within a day for our Covid-19 Community Hub response team.”

We had a requirement to stand up a new call centre at extremely short notice in response to the Covid-19 pandemic. We were creating a Community Hub team to contact thousands of at-risk residents identified …
Amazon Web Services (AWS) vs Avayam – Amazon Web Services (AWS) vs NICE inContact -Amazon Web Services (AWS) vs 8×8
4.614 Ratings

Cisco Webex Contact Center by Cisco

“Amazing folks!”

I have worked with this contact center solution since 2012 and have always had amazing work completed and in timely fasion. The people are who make the company and enjoy working with them every time!
Cisco vs ZOOM International Cisco vs Avaya (Verint) Cisco vs SAP
4.76 Ratings

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CxEngage by Lifesize
“Serenova is nearly infinitly moldable to fit your contact center needs.”

The customer support of Serenova is umatched and the capabilities of their call flows are endless if you can learn to code a little bit(This coming from someone with no coding background what so ever).
Lifesize vs Cisco Lifesize vs Evolve IP Lifesize vs Five9
52 Ratings

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gartner contact center as a service 2021

8×8 Contact Center 8×8 Contact Center
by 8×8 “Smoothest implementation in my 25+ year IT experience”

Very easy to implement. The sales team and implementation team are super stars. They go well beyond what is expected of them. The product is robust and works beyond our expecation.
8×8 vs Lumen 8×8 vs Amazon Web Services (AWS) 8×8 vs Avaya
42 Ratings

Genesys Engage by Genesys
“Future proof our business (from home)” Great suite of software enabling work from home during C19. Always willing to listen and learn. Software enhancement is documented on a roadmap for visibility. Enables future proof business through improvements
Competitors and Alternatives Genesys vs Avaya Genesys vs Cisco (BroadSoft)

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